Refund policy

Return & Refund Policy — Pulse Recovery

Last updated: 26 July 2026

1. Our 30-Day Return Policy

You may request a return within 30 calendar days after receiving your order.

To qualify for a change-of-mind return, the product must be:

Unused, unworn and unwashed;
In its original condition and packaging;
Complete with all tags, accessories, manuals and protective seals; and
Accompanied by your receipt, order number or other proof of purchase.

Products showing signs of use, wear, washing, damage or missing parts may not qualify for a change-of-mind return.

This voluntary 30-day policy does not limit any rights you may have under applicable consumer-protection laws.

2. Starting a Return

Before returning an item, contact us at recoverypulse7@gmail.com and include:

Your name and order number;
The product you wish to return;
The reason for the return; and
Clear photographs or a short video if the item is damaged, defective or incorrect.

If your return is approved, we will provide the correct return address and return instructions. Because our products may be fulfilled from different warehouses, the return address may differ by product.

Do not return an item to the address shown on the parcel or to our general business address unless we specifically instruct you to do so. Items returned without authorization may be rejected or delayed.

3. Clothing and Activewear

Clothing and activewear must be unworn, unwashed and returned with their original tags and packaging.

For hygiene reasons, items with visible signs of wear, washing, stains, odours, cosmetic marks or removed hygiene seals cannot be accepted as change-of-mind returns.

4. Health, Beauty and Personal-Care Products

For health and hygiene reasons, cosmetics, skincare products, personal-care products and other sealed hygiene-sensitive items can only be returned for a change of mind if they are unopened, unused and have their original seals intact.

Opened or used personal-care products cannot be returned for a change of mind. However, this restriction does not apply where a product is defective, damaged, unsafe, incorrectly supplied or where applicable law gives you a right to a remedy.

5. Recovery, Stretching and Electronic Products

Recovery tools, stretching equipment, massage products and electronic products must be returned unused, clean and complete with all original parts, accessories, instructions and packaging.

Please do not continue using a product if you believe it is defective or unsafe.

6. Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives. If an item is damaged, defective, unsafe or different from what you ordered, contact us as soon as reasonably possible. Reporting the problem within 48 hours of delivery helps us investigate courier damage, but failing to do so does not remove any rights provided by applicable law.

Please retain the item, packaging and shipping label while we assess the issue.

Where a claim is valid, Pulse Recovery will provide an appropriate remedy in accordance with applicable law, which may include:

A replacement;
A repair, where appropriate;
A full or partial refund; or
Another remedy agreed with you.

For valid damaged, defective or incorrect-item claims, Pulse Recovery will cover reasonable return costs using the return method we approve.

South African customers retain their rights under the Consumer Protection Act, including applicable rights relating to defective, unsafe or poor-quality goods during the statutory warranty period.

7. Change-of-Mind Return Costs

Unless applicable law requires otherwise, customers are responsible for the direct cost of returning an eligible change-of-mind item.

Original shipping charges, international shipping fees, customs duties and import taxes are generally non-refundable unless the return resulted from our error, the product was defective or applicable law requires those amounts to be refunded.

We recommend using a tracked return service. Pulse Recovery is not responsible for a return parcel lost or damaged before it reaches the approved return destination.

8. Non-Returnable Items

The following items cannot normally be returned for a change of mind:

Opened or used cosmetics, skincare or personal-care products;
Unsealed hygiene-sensitive products;
Products that have been worn, washed, altered or damaged after delivery;
Personalized or custom-made products;
Perishable goods;
Hazardous materials, flammable liquids or gases;
Gift cards; and
Items specifically marked “final sale,” where permitted by law.

Sale items that are not marked final sale may be returned if they otherwise satisfy this policy.

These exclusions do not remove your rights relating to defective, damaged, unsafe or incorrectly supplied goods.

9. Exchanges

We do not currently process direct change-of-mind exchanges. The quickest option is to return the eligible item and place a new order after the return is approved.

If you received an incorrect or defective product, contact us before placing another order so that we can arrange an appropriate remedy.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible at recoverypulse7@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. If the order has already shipped, you may request a return after receiving it, subject to this policy and applicable law.

11. European Union and European Economic Area Customers

If an order is delivered to a country where EU or equivalent withdrawal rights apply, you may have the right to withdraw from an eligible online purchase within 14 days after receiving it, without providing a reason.

After notifying us of your withdrawal, you must return the eligible goods within the period required by applicable law. The item must only have been handled to the extent reasonably necessary to establish its nature, characteristics and operation.

You are normally responsible for the direct return cost unless we agree to pay it or applicable law requires otherwise. Withdrawal rights may not apply to certain products, including personalized goods and sealed products that are unsuitable for return for health or hygiene reasons after being unsealed.

Nothing in this policy limits any mandatory consumer rights that apply in your country.

12. Refund Process

We will notify you after your return has been received and inspected.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days. Your bank, card issuer, PayPal or other payment provider may require additional time to display the funds in your account.

Where applicable law provides a shorter refund deadline, that deadline will apply.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at recoverypulse7@gmail.com.

13. Refused and Unclaimed Deliveries

If an order is refused, unclaimed or returned because the customer supplied an incorrect or incomplete address, any refund may be reduced by the original shipping cost, return shipping cost, customs charges or other reasonable costs incurred, where permitted by law.