Shipping policy

Shipping Policy — Pulse Recovery

Last updated: 26 July 2026

1. Order Processing

Orders are normally processed within 1–2 business days after payment is confirmed. You will receive an order confirmation email after placing your order and shipping information once your order has been dispatched.

Business days exclude weekends and South African public holidays.

2. Delivery Areas

Pulse Recovery currently delivers to:

All addresses within South Africa
The United States
The United Kingdom
Canada
Australia
Selected European Union countries available at checkout

If your country is unavailable during checkout, we cannot currently deliver to that destination.

3. Estimated Delivery Times

Our estimated delivery timeframes include order processing:

South Africa: 7–15 business days
International destinations: 10–25 business days

These timeframes begin when your order is confirmed and are estimates rather than guaranteed delivery dates.

Delivery may take longer because of courier delays, customs processing, public holidays, severe weather, supplier delays, incorrect delivery information or unusually high order volumes.

4. Shipping Costs

The following flat shipping rates apply:

South Africa: R50 per order
Selected international destinations: R100 per order

The applicable shipping charge will be displayed at checkout before payment.

International customers may also be charged customs duties, import taxes or handling fees by their local authorities. These charges are separate from the R100 shipping fee and are the customer’s responsibility.

5. Order Tracking

Where tracking is available, tracking information will be sent by email after your order has been dispatched.

Tracking updates may take several business days to appear after dispatch. Some international shipments may also have limited tracking visibility while moving between countries or courier networks.

6. Multiple Packages

Products may be supplied from different warehouses. Orders containing multiple products may therefore arrive in separate packages or on different dates.

Customers will not be charged an additional shipping fee when an order is divided into multiple packages.

7. Delayed or Missing Orders

If your order has not arrived within the applicable delivery window, please contact us at recoverypulse7@gmail.com with your order number.

We will investigate the shipment with the supplier or courier. Where appropriate, we may arrange a replacement, refund or another reasonable resolution after the investigation is completed.

8. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error after placing your order, contact recoverypulse7@gmail.com immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Pulse Recovery is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

9. Customs and Import Charges

International orders may be inspected or delayed by customs authorities.

Customs duties, import taxes, clearance charges and other fees imposed by the destination country are not included in the product price or R100 shipping fee. These charges must be paid by the customer where applicable.

Pulse Recovery cannot control or predict the amount of these charges or guarantee how long customs clearance will take.